meebo support

I don't have the option to SMS through AIM

That capability was disabled because of some issues we have run into. We are working with AOL on the problem and hope to have it resolved very soon! Sorry for any inconvenience.

I keep getting logged out of my IM account

If you sign in through meebo and frequently get disconnected on one of your IMs (yahoo, msn, etc.), make sure you aren't signing in from anywhere else including mobile devices. Some mobile devices have built-in IM and might be auto-logging you in!

Try clearing your cache and refreshing your page. If you don’t know how to clear your cache please go to our help page for instructions.

Once you've cleared your cache, go to www.meebo.com and hold down the ctrl key and F5 function key simultaneously. This will force the browser to load the most current meebo source with the latest updates. If you are using Firefox though, all you need to do is press the blue circular arrow at the top of the browser page (Reload Current Page).

I can’t sign into meebo

If you're unable to sign in to meebo it can mean a number of different things. Please check the following:

1. Check your network connection.
2. Make sure your username and password for the particular network you’re accessing are correct and match.
3. You may have logged into a network and not been properly logged out…wait about 5-10 minutes and try again.
4. Try using another browser.

If you've checked the above mentioned possibilities, Please Contact us

I can’t get the meebo web site to load properly

1. You may be behind a firewall that’s interfering with your access to meebo.
   Try https://www.meebo.com.
2. You may be using a web browser that meebo doesn’t yet support. We recommend Firefox 2.0 and Internet Explorer 7
   Here is a link regarding compatible browsers.
3. Your JavaScript may not have been enabled on for your browser. Go into the browser internet options to enable JavaScript.
4. Make sure you are running a current version of Flash player 9 or higher.

Using IE7, get message 'Javascript required to signin'

JavaScript for the browser may not have been enabled.
To enable it, from IE7 menu bar:

1. click on Tools
2. Internet Options
3. Security
4. Custom level… (near lower half of window)
5. find 'active scripting' (near the end of the list)
6. check 'Enable'
7. click 'OK', then 'Yes', then 'OK'
8. restart the browser

When adding ICQ account, it shows up as an AIM account

When adding your ICQ account to your meebo account, use your ICQ number as the account id.

I have msn accounts, but it's not hotmail, it's @msn.com and @live.com

You can add both @msn.com and @live.com accounts to meebo. You should be able to enter the entire account address ‘xxxxx@msn.com' or 'xxxxx@live.com' into the screen name field when adding the msn accounts.

Double-check the password if it doesn't work the first time.

I keep getting disconnected from meebo

1. meebo is relatively sensitive to the up-time of your internet connection. If you’re on a spotty connection, particularly over wireless, you may have trouble staying connected to meebo.
2. Some folks report that their connection is usually fine, but randomly they’re getting logged off a lot on a given day. This is usually because your internet connection has become spotty on that particular day, and should self-correct in a day or so once your service provider has fixed the connection.
   Meebo can be especially sensitive to network disruptions even when other websites seem to work fine. meebo requires a constant connection between your computer and our servers – we’re constantly pinging back and forth to make sure the session is still alive. Performing bandwidth intensive activities on the computer or network such as downloading music as an example, will definitely affect the connection. We’ve done our best to make it as forgiving as possible, but on spottier internet connections, disconnections can happen more often than we’d like. Sometimes, there are just temporary problems that cause these disruptions and the problem will resolve itself. If it’s a more permanent problem, there’s less that we can do to fix it, but know that we’re constantly monitoring it to make sure we’re keeping the best balance. Can you do me a favor and clear your cache? If you don’t know how to clear your cache, please click here for directions.
   Then, go to www.meebo.com and hold down the ctrl key and F5 function key simultaneously. This will force the browser to load the most current meebo source with the latest updates. If you are using Firefox though, all you need to do is press the blue circular arrow at the top of the browser page (Reload Current Page).
   If you’re still running into the trouble even after clearing your browser’s cache and reloading the page, try using the IP address:
   http://208.81.191.110
   Some users say it works better if you go to https://www.meebo.com (note the S after http).

I can't log into my AIM account through meebo. Its says "Try Again! Please Check Your Name And Password". I know my account name & password is correct

I'm able to log into AIM Express and via the AIM client greater than version 5.9x with the same account information. What gives?

1. Wait a few minutes after the first attempt and try logging into meebo one more time with the correct user name and password.
2. Should this fail for aim accounts that were created several years ago, try resetting your password to all lowercase characters (letters & numbers) between (4-16 characters long). Instructions on how to reset the AIM password can be found here, or you can search for how to change your aim password on the web.

Can I log into Google Talk using my Google Apps domain?

Yes, absolutely. For best results, configure DNS SRV records for your domain that point to talk.google.com. Here's an example of the SRV records you should configure:

_xmpp-client._tcp.example.com. IN SRV 5 0 5222 talk.l.google.com.
_xmpp-client._tcp.example.com. IN SRV 20 0 5222 talk1.l.google.com.
_xmpp-client._tcp.example.com. IN SRV 20 0 5222 talk2.l.google.com.
_xmpp-client._tcp.example.com. IN SRV 20 0 5222 talk3.l.google.com.
_xmpp-client._tcp.example.com. IN SRV 20 0 5222 talk4.l.google.com.
_xmpp-server._tcp.example.com. IN SRV 5 0 5269 xmpp-server.l.google.com.
_xmpp-server._tcp.example.com. IN SRV 20 0 5269 xmpp-server1.l.google.com.
_xmpp-server._tcp.example.com. IN SRV 20 0 5269 xmpp-server2.l.google.com.
_xmpp-server._tcp.example.com. IN SRV 20 0 5269 xmpp-server3.l.google.com.
_xmpp-server._tcp.example.com. IN SRV 20 0 5269 xmpp-server4.l.google.com.

More information is available on Google's help pages. You should only need the xmpp-client records to log in, but adding the xmpp-server records is required for a fully-functioning XMPP server.

I have a jabber server in the public domain that I would like to connect to via meebo

1. Go to http://www.meebo.com/
2. Click on “more networks” below Google Talk. There's an little green ICQ flower icons and a little yellow Jabber lightbulb icon.
3. In the Jabber field, enter your username as “whoever@yourjabberserver.com” and enter your password
4. Click “Sign On”

Note: We currently don't support specifying a separate connect server or port. If you need either of these things, please talk to your Jabber server administrator and configure DNS SRV records for the domain. There's a little information about how to do that in the question above this one.

Can I chat with dot mac users?

To connect to a dotMac account you just need to create an AIM account and use your username@mac.com and password.

Is there an auto-reconnect feature to reconnect the meebo session after network interruption?

Currently, for short network interruptions, the system will auto reconnect. Anything longer than about 2 minutes, you'll need to manually reconnect.

Accessing meebo on iPhone & iPod Touch

You can use following url: www.meebo.com/mobile.html

Learn more at http://www.meebo.com/iphone